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Starter

Starter is an entry level business website that comes with three-pages of fully updateable and search engine optimised content included.
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Booster

Booster a larger website that does more than act as your online calling card. With six pages of content and Flash effects provided, your customers and Google will love it!
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Booster Plus

Booster Plus comes with 12 pages of professionally written content to get you started. With a range of additional bolt-ons available, it’s a website that means business.
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Custom CMS

If you’re looking for a website that attracts customers and lets you interact with them, then a 20-page Custom CMS is the perfect platform for your business.
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Sell online

eCommerce Mini

If you want to sell online and need a straightforward store with flexibility built in, then eCommerce Mini is the ideal choice for smaller businesses.
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eCommerce Store

A professional, bespoke platform for your business that can feature up to 1000 products, is easy to update and includes Facebook Shop, blogs a newsletter tool and more.
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eCommerce Advance

Looking for that extra advantage in the online selling place? All the features you will ever need as well as the functionality to allow your business to grow and grow.
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" This has been a hassle free quick way to get a professional website up and running with the minimum of fuss. " See our example websites!
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FAQs

Help and support

Got a question about any TalkTalk Buisness website or online marketing product? On this page, we will try to answer all your queries about our services and any other web and digital-related matters. If you have a question not answered on this page, then drop us a line – we'd love to here from you!

Need help?

Phone us on
0800 630 0834

Request a call back
click here

Use our live chat feature

What do I need

I am just a small business do I really need a website?

Yes, definitely. To compete in today's market it is essential for every business to have an online presence. If you are a small business, a professional website, even a small one will attract new business and keep your existing customer's updated, allow them to communicate directly with you and give you that advantage over your competition.

Can I get advice on what features my I need to compete online?

Yes, simply call one of our web consultants on 0800 630 0834 and we will be more than happy to review your sector and competition and advise on what type of website and features you need to position your business appropriately.

Do you offer any eCommerce options so I can sell online?

TalkTalk has a suite of packages designed to help you start selling online. We offer simple buy now buttons to fully transactions online shops. Our expert web designers are skilled in creating easy to navigate stores that are user friendly. We are here to advise you on the best way to make your online business a commercial success.

I have a website - can you redesign it?

We are often asked to redo work from other companies and the most sensible starting point is by talking advantage of our free web review. Taking into account your type of business and commercial goals, we will advise and recommend best practice to help achieve success online.

Getting started

What level of input do I need to provide?

You can be as involved as you like – some clients have very clear strategy and know what they want on their website, others prefer to use our experience to provide the package and features that they will need to compete. This is reflected in our products, we have specific products and services for different situations e.g. our Website Booster package provides everything for you, whereas CMS websites tend to be larger and a little more complex and therefore more time is spent on consultation, design and training. With the ability to update all of the websites in our range, we can quickly get you started and you can add and amend content in your own time.

Do I get a say in the design of my site?

Yes of course – all customers receive a design mock-up with appropriate time to comment and feedback. Our designers work closely with you to make sure the site will meet your requirements and that of customers.

Can you design a logo for me?

Yes! We will include text based logos as standard or we can even design and provide the artwork which can be used on letterheads and business cards!

I don't have time to write the text or get photos for the website – can you help?

Writing content can be time consuming and difficult so our Website Booster and Booster Plus come with copywriting included. But whatever website you need don't worry, we have specialists in-house who can write text for you – this still requires some consultation with you - but it is a quick and straightforward way to get started. We can also help source stock images if you don't have any photographs. Remember with all sites you can always add your own text or photos later.

Can I have a gallery of images that get larger when people click on them?

Yes we have a brilliant Image Gallery module that provides this should you want to showcase your products, this is a very powerful feature for users , after all – a picture says a thousand words!

How long will it take to build and publish my site to the Internet?

Before you agree to let TalkTalk build your website we will discuss the delivery date of the website and what's needed to get the website live. Typically our delivery is within two weeks for websites that only consist of a few pages and around four to eight weeks for larger sites. Where delivery is critical e.g. a tradeshow or a new product launch, we will advise and confirm on our ability to meet any deadline.

Maintaining and managing your website

How easy is it to update the website?

Very easy, if you can use programs like Word or Excel you will have no problems using the administration area. To make things as easy as possible all websites use WYSIWYG editors (What You See Is What You Get), so you can visually edit and manage your entire website.

Do I need to buy any software?

No, the administation area is hosted online, so with an internet connection you can log in and update your site on any computter, anywhere in the world.

Can I use Google Webmaster Tools?

Yes, your website will be verified with Google during the development of your site.

Can I move my website to another supplier to host it once designed?

If you want to yes, although we think you'll have such a hassle free experience that you may never want to!

Can I put links to other sites?

Yes! Linking to other sites is good and very easy to do.

Can I put videos / music on my site?

Yes - we have a media module that allows for video or audio to be played from your website. Maybe you would like to provide video or audio downloads, or even sales – again we can provide all of these features.

If you build me a website - can I update it myself or do you do it?

All of our websites are simply and easily updatable – no particular web skills or even computer skills are required. Even so, we provide full training.

I'm just starting out - can I add more features in future?

Yes, all customers can upgrade to a package with more features and functionality without needing to start again - saving time and money.

Attracting business and customers

How do users find my website?

All TalkTalk websites are built to be search engine friendly – this means search engines can look at your site, understand what it is about and therefore display he website against appropriate searches. Bear in mind, if your sector, product or service is very competitive, ranking highly can be difficult. One way of helping this is to take our Online Marketing Manager service which will introduce you to a range of leading online marketing techniques.

Can users contact me directly through my website?

All TalkTalk websites include a basic contact form where users can submit enquiries, these enquiries are emailed directly to you – better yet, you can add an email Newsletter to most sites and you can communicate directly to your customers.

Is there any easy way to contact all of my customers with say a special offer?

Yes, it is possible to integrate a Newsletter tool which makes contacting customers a piece of cake.

Can customers join my newsletter without registering?

Yes, users simply enter their email address to sign up for your Newsletter.

Can I have a secure area on the site that only certain users can see?

Yes! There are several ways of doing this, depending on what you want to achieve e.g. trade prices, features like a forum or a membership area, technical specifications for suppliers, customers or staff etc. Why not take advantage of a free web consultation to discuss this issue in more detail.

Payment and Billing

How do I pay for a TalkTalk website?

You can add it to your TalkTalk bill – another reason to use TalkTalk Business and keep your administration to a minimum.

What are my ongoing costs?

You will have a domain name renewal fee due every 1 (.com) or 2 (.co.uk) years, hosting is included for the first year is £6 per month for Starter, Booster, Booster Plus and CMS and £12, £20 or £35 per month for the eCommerce packages.

What are my web hosting charges?

With all TalkTalk Business Websites the first year hosting charge is inclusive in the development cost.
Second year hosting charges:
Web Hosting: £72/year
eCommerce Mini Hosting: £144/year
eCommerce Store Hosting: £240/year
eCommerce Advance Hosting: £420/year

Domain Names

What is a domain name?

The part of an Internet URL selected and registered by an individual, business or organization to represent their web presence. It consists of at least two parts that are separated by "dots." The last part or suffix indicates the type of site, such as .com, .net, .org.

How do I choose a domain name?

The only valid characters for a domain name are letters, numbers and a hyphen (-). Other special characters like the underscore (_) or an exclamation mark (!) are not permitted. A domain name can be up to 64 characters long - including the characters used to identify the Top Level Domain (.co.uk, .com, .net).

Can I use an existing domain with my new TalkTalk website?

Yes you can simply repoint your domain to TalkTalk and leave you Domain with your existing registrar. To do this simply change your Domain 'Name Servers' to ns1.talktalkbusinesshosting.co.uk and ns2.talktalkbusinesshosting.co.uk.

Do I need to transfer my domain to TalkTalk?

No you don't - repointing it at your TalkTalk hosting is much easier. To do this change your Domain 'Name Servers' to ns1.talktalkbusinesshosting.co.uk and ns2.talktalkbusinesshosting.co.uk.

How can I manage my domain name?

Our Tech Support team will be more than happy to help you with any issues, please call us on 0800 083 3003.

How do I renew my TalkTalk domain name?

Your domain name will be automatically renewed.

Can I purchase a domain though TalkTalk?

Yes and every website comes with one or two Domain Names included, you can purchase new domains within the Domain section of your account or by contacting sales on 0800 542 6887

What domain names are supported by TalkTalk?

TalkTalk Business support the following domain name extensions:
New Registration: .eu, .info, net, .org, org.uk, bix, .co.uk, .com, .tv, .mobi, .eu.com, uk.com, uk.net
Transfer: .com, .net, .org, .info, .biz, .co.uk, .org.uk, .tv

Web Hosting

What is Web Hosting?

To make your website visible to the world, it has to be hosted on a web server, web hosting is the term given to this service.

Where can I access my web hosting control panel?

WebsiteOS is your website control panel and can be found here: WebsiteOS

What are the web hosting limits?

Web Space: 1GB
Bandwidth: 100GB
MySQL Database: 1
MailBoxes: 20

Do I have access to my websites FTP?

All Content Managed Website packages have access to the Website Files via FTP.
TalkTalk's eCommerce package is built on a centrally hosted platform there for users do not have access to the Website files via FTP

Do I have access to my websites MySQL Database?

All Content Managed Website packages have access to the Website Database Manager through the TalkTalk webhosting account.
TalkTalk's eCommerce package is built on a centrally hosted platform there for users do not have access to the Website database, however it is possible to import and export products via the Website administration

Accessing Mailboxes

Where can I access webmail?

You can access the Webmail client for your Website mailboxes directly via the URL http://webmail.talktalkbusiness.net/

To log in, enter your e-mail address (@talktalkbusiness.net), the password for your mailbox and choose an Interface appropriate for the web browser that you are using then click Login.

Once logged in the Webmail client will provide all the basic functionality of an e-mail client You will be able to read, forward and write new e-mails, store them in sub folders, delete messages and so on. More specific configuration settings such as wether to keep a copy of sent mail, the from address shown, and message display details are available within the Settings menu at the top of the page.

I'm really stuck, where can I get help?

Call 0800 083 3003 - Voice: 24/7, Data: Mon-Fri 8am - 8pm

Enquire now0800 630 0834